Returns, replacement & refunds

Every piece is handmade and packed with care. If something reaches you damaged, wrong or missing, we will make it right.

1. Record the unboxing video

• Record one continuous video from the moment you open the sealed parcel until all items are out. Please don't cut or pause it.
• The unboxing video is required for a replacement or refund. Without it we cannot accept the request.

2. Tell us within 24 hours of delivery

• Open My orders and tap Report a problem on the order. Choose what went wrong, the items, and add photos.
• Then send the unboxing video to us on WhatsApp with your Order ID. The button on the order opens WhatsApp for you.
• Requests made more than 24 hours after delivery cannot be accepted.

3. Replacement or refund

• Covered: items damaged in transit, a wrong item, or an item missing from the parcel.
• Replacement: we send the same item again at no cost, including delivery.
• Refund: to the same account or UPI you paid from, usually within 5–7 working days after we approve it.
• We may ask you to keep or send back the damaged item. If we ask for it back, we pay the courier.

4. Not covered

• Change of mind after delivery.
• Small differences in colour, finish, size or pattern. Each piece is made by hand, so no two are exactly alike.
• Damage after delivery, or from use.
• Items made to your request (pre-orders with your name or design), except when damaged in transit.

5. Cancelling an order

• You can cancel before the order is dispatched. Call or WhatsApp us with your Order ID and we will refund the full amount.
• Once dispatched, an order cannot be cancelled.
• If we have to cancel an order (for example, an item is no longer available), we will tell you and refund the full amount.